Governance
How we operate with integrity, protect your data, and build trust through transparent, responsible business practices.
Data Stewardship
Your data belongs to you. We collect only what's necessary, store it securely, and never sell or share it with third parties for their own purposes.
Responsible AI
Our AI systems are designed with human oversight, explainable outputs, and safeguards against bias. We're transparent about what our models can and cannot do.
Security First
Security is embedded in our development process, not bolted on afterward. We maintain rigorous standards for access control, encryption, and incident response.
Ethical Operations
We operate with integrity in every interaction—with customers, partners, and each other. Our business practices reflect our values.
Data Governance
Data Ownership & Rights
Customer data remains the property of the customer. We process data only as directed by our customers and in accordance with our service agreements. You retain full rights to export, modify, or delete your data at any time.
Data Minimization
- We collect only the data necessary to provide our services
- Data retention periods are clearly defined and enforced
- When data is no longer needed, it is securely deleted
- We conduct regular audits to ensure compliance with our data policies
Data Processing Transparency
We maintain clear documentation of how customer data flows through our systems. Our Privacy Policy and Data Processing Agreement provide detailed information about our data handling practices.
AI Governance
Our AI Principles
- Human Oversight: AI augments human decision-making; it doesn't replace human judgment on critical matters
- Explainability: Users can understand why our systems make specific recommendations
- Accuracy: We continuously monitor and improve model performance
- Fairness: We test for and work to eliminate bias in our algorithms
Model Training & Data Use
Customer data is not used to train general-purpose AI models without explicit consent. When AI features are enabled, processing occurs within secure environments with strict access controls. Customers can opt out of AI-powered features while retaining full platform functionality.
Corporate Governance
Leadership Accountability
Our leadership team is directly accountable for maintaining governance standards. Security, privacy, and ethical considerations are standing agenda items in executive reviews.
Risk Management
- Regular risk assessments covering operational, security, and compliance domains
- Documented business continuity and disaster recovery plans
- Insurance coverage appropriate to our operations and customer commitments
- Vendor risk management for all third-party integrations
Vendor & Third-Party Management
Due Diligence
We carefully evaluate all third-party vendors and service providers before engagement. Our assessment includes security practices, compliance certifications, financial stability, and alignment with our values.
Ongoing Monitoring
- Contractual security and privacy requirements for all vendors
- Regular review of vendor compliance and performance
- Immediate response protocols for vendor security incidents
- Transparent disclosure of key subprocessors in our DPA
Compliance Framework
Regulatory Compliance
We design our practices to meet applicable legal and regulatory requirements, including data protection laws in the jurisdictions where we and our customers operate.
Industry Standards
- Security practices aligned with SOC 2 Type II requirements
- Development practices following OWASP security guidelines
- Privacy practices consistent with CCPA and international standards
- Regular third-party security assessments
Ethical Standards
Business Conduct
We compete fairly and honestly. We don't engage in deceptive practices, and we're transparent about our product capabilities and limitations. When we make mistakes, we own them and make them right.
Employee Standards
- Clear code of conduct for all team members
- Confidentiality obligations protecting customer information
- Prohibition on conflicts of interest
- Safe channels for reporting concerns without retaliation
Continuous Improvement
Governance isn't static. We regularly review and update our policies and practices to reflect evolving best practices, regulatory changes, and lessons learned from our operations.
Questions
For questions about our governance practices or to request additional information:
Theia North
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